FAQ
Frequently asked questions.
Everything you need to know about signing up, funding your wallet, and sending money with Romela Pula.
How do I sign up?+
Message us on WhatsApp and reply “menu”. Your account is created instantly and your home currency is detected from your phone number.
Which countries are supported?+
You can register in 19 African countries — see the Coverage page for the full list. We also support additional payout-only destinations for outbound sends.
How do I top up my wallet?+
Fund your wallet via bank transfer or mobile money in your country. The available channels depend on your currency.
Can I send to mobile money and bank accounts?+
Yes. You can send to mobile money wallets and bank accounts across supported corridors. The delivery method available depends on the destination country.
How do invoice payments work?+
Businesses can pay supplier invoices directly from their wallet and create shareable invoices with a payment link or code. Recipients can pay without needing a business account themselves.
Is there a fee?+
Fees vary by corridor and channel, and the exact fee is always shown before you confirm each transaction. P2P transfers between Romela Pula users in the same currency are free. See the fee schedule for details.
How do I access the web app?+
On WhatsApp, reply “app”. You'll receive a secure sign-in link — sign in within 24 hours to activate your session on the installable web app.
Can I send to another Romela Pula user for free?+
Yes. Instant P2P transfers between Romela Pula users in the same currency are free.
Still have questions? Ask us on WhatsApp.